Clever Economy

Residents Love These 3 Senior Living Facilities





Choosing the right senior living facility is one of the most important decisions you will make during your golden years.

Three providers earn especially high marks from residents and families, according to J.D. Power’s 2020 U.S. Senior Living Satisfaction Study.

Life Care Services took first place for overall customer service in the “independent living” category, while Brookdale Senior Living and Senior Lifestyle shared top honors in the “assisted living/memory care” category.

The senior living facilities were ranked based on:

  • Community buildings and grounds
  • Community staff
  • Dining
  • Price paid for services received
  • Resident activities
  • Resident apartment/living





The study was based on 5,000 responses from residents living in independent communities, or from family members or others who make decisions on behalf of residents in assisted living and memory care communities.

The independent living facilities that earned above-average scores (with an average of 761) for overall customer satisfaction, and their scores, were:

  • Life Care Services: 855 out of 1,000 points
  • Five Star Senior Living: 778
  • Brookdale Senior Living: 764

Two other independent living facilities earned below-average scores: Atria Senior Living (750) and Holiday Retirement (688).

The top-ranked assisted living/memory care facilities (scoring above the average of 837) were:

  • Brookdale Senior Living: 843 out of 1,000 points
  • Senior Lifestyle: 843

Three assisted living/memory care facilities earned below-average scores in their category: Atria Senior Living (833), Five Star Senior Living (832) and Sunrise Senior Living: (826).

J.D. Power notes that families of residents are “generally very satisfied” with senior living communities. However, there is room for improvement. J.D. Power says the survey found that these communities could do better in terms of staff engagement in independent living communities, and making it easier to reach executive directors.

Finding the right place to live in retirement

Locating the right senior living community is one of the last major decisions you will make during your golden years. But long before then, you will be faced with a choice of how to begin your retirement. Choosing the right place to live is a big part of that decision, and it all begins with finances.

As we have noted:

“Balancing medical bills on top of basic expenses for food and shelter — in addition to making sure one has enough retirement savings — can be a challenge.”

Some places are gentler on senior pocketbooks than others. To learn more, check out “These 11 Cities Are Where Seniors Are Most and Least Financially Secure.”

You’ll find more tips for discovering the perfect “home sweet home” during retirement in:

  • “The 10 Best Places to Retire in 2020“
  • “10 Places Where Social Security Offers the Best Standard of Living“

Finally, the right financial professional can help you build enough wealth so you won’t have to settle when choosing a place to relocate or a senior living community. So, stop by Money Talks News’ Solutions Center and search for the perfect financial adviser.

Disclosure: The information you read here is always objective. However, we sometimes receive compensation when you click links within our stories.

Previous Post Next Post